Return & Refund Policy

Last Updated: September 2026

At BdShopify, we aim to provide our customers with quality products and a reliable shopping experience.

This Return & Refund Policy explains the conditions under which products may be returned, replaced, or refunded.

1. Return Eligibility

A product may be eligible for return or replacement if:

• The wrong product was delivered

• The product is defective or damaged upon delivery

• The product does not reasonably match the ordered product

• The product is missing essential components that were included in the order

• The product has another qualifying issue confirmed by BdShopify

The customer must contact BdShopify within 48 hours of receiving the product for delivery-related damage, wrong product, or visible defects.

For issues that are not reasonably identifiable immediately upon delivery, the customer should contact us as soon as the issue is discovered.

2. Product Condition

Returned products should, where applicable:

• Be unused or minimally handled for inspection

• Include original packaging

• Include accessories, manuals, warranty cards, and other supplied items

• Include the original invoice or order information

• Not have been intentionally damaged or modified

Products that have been physically damaged, misused, altered, repaired by an unauthorized person, or damaged through improper use may not qualify for return or replacement.

3. Products That May Not Be Returnable

Certain products may not be eligible for return due to their nature, hygiene, software, activation, or other applicable restrictions.

Examples may include:

• Products damaged through customer misuse

• Products with missing accessories or components

• Products showing signs of unauthorized modification

• Activated software or digital products where applicable

• Products specifically identified as non-returnable on the product page

Any product-specific return restriction will be communicated on the relevant product page where applicable.

4. Wrong Product

If BdShopify sends an incorrect product, please contact us immediately after delivery.

After verification, we may arrange:

• Replacement with the correct product; or

• Refund where replacement is unavailable or otherwise appropriate.

5. Defective Product

If a product is found to be defective, BdShopify may first assess the issue.

Depending on the product and circumstances, we may offer:

• Troubleshooting assistance

• Replacement

• Repair/warranty support where applicable

• Refund where appropriate

Manufacturer warranty conditions may apply to specific products.

6. Damaged Product

Customers are encouraged to inspect the package at the time of delivery.

If the package or product is visibly damaged, customers should notify the delivery personnel where possible and contact BdShopify immediately.

Photographs or videos of the package and product may be requested to verify the issue.

7. Return Request Procedure

To request a return, replacement, or refund, contact us through:

Phone: +8801764435050
Email: mdistiakbio@gmail.com

Please provide:

• Order number

• Customer name

• Phone number

• Product name

• Reason for return/refund

• Relevant photographs or videos where applicable

Our support team may request additional information to evaluate the request.

8. Verification

BdShopify reserves the right to inspect or verify a returned product before approving a replacement or refund.

A refund or replacement will be processed after the claim has been reviewed and approved.

9. Refund Processing Time

Once a refund has been approved, BdShopify will initiate the refund within the applicable processing period.

The standard refund processing timeline is:

7–10 working days

The time required for the refunded amount to appear in the customer’s bank, card, mobile financial service, or other payment account may vary depending on the relevant financial institution or payment service provider.

For payments processed through SSLCOMMERZ, the actual crediting time may depend on the relevant bank, card issuer, MFS provider, or payment channel.

10. Refund Method

Where possible, refunds will be processed through the original payment method used for the transaction.

For online payments, the refund may be processed through the applicable payment gateway/payment channel.

For cash-on-delivery orders, BdShopify may request appropriate bank/MFS information where necessary to process an approved refund.

11. Full Refund

A full refund may be considered where:

• BdShopify cannot provide the ordered product

• The wrong product was delivered and a replacement is not available

• A confirmed defective product cannot reasonably be replaced

• The order is cancelled by BdShopify after payment has been received

• Another valid reason for a full refund is confirmed by BdShopify

12. Partial Refund

A partial refund may be offered where appropriate, depending on the specific issue and circumstances.

The amount will be determined after reviewing the product, order, and relevant circumstances.

13. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been dispatched, cancellation may not always be possible.

If an order has already been delivered or dispatched, the applicable return/refund procedure will apply.

14. Failed or Unsuccessful Payment

If money has been deducted from a customer’s account but BdShopify does not receive a successful payment confirmation, the transaction may remain pending until the payment status is verified.

Customers should not place multiple duplicate orders immediately.

Please contact BdShopify with the transaction/order details so that we can verify the payment status.

15. Duplicate Payment

If a customer is charged more than once for the same order, the duplicate transaction will be reviewed.

After verification, any confirmed duplicate payment will be refunded according to the applicable refund procedure.

16. Delivery Charges

Delivery charges may be non-refundable in certain circumstances, particularly where the customer has provided incorrect delivery information, refused delivery without a valid reason, or the return is not caused by an error or defect attributable to BdShopify.

Where the return is confirmed to be due to BdShopify’s error, wrong product, or qualifying product defect, the applicable delivery/return costs may be addressed as determined by BdShopify.

17. Promotional Products and Discounts

Products purchased using promotional offers, discounts, coupons, or special campaigns may be subject to additional terms.

Any applicable promotional return/refund conditions will be communicated during the relevant campaign or on the product page.

18. Fraudulent or Abusive Claims

BdShopify reserves the right to reject claims involving:

• Fraudulent information

• Deliberate product damage

• Repeated abusive return requests

• Unauthorized modifications

• Misuse of products

• False or misleading claims

Where necessary, relevant information may be shared with payment providers, courier partners, or appropriate authorities.

19. Contact Us

For return, replacement, cancellation, or refund requests:

BdShopify
Phone: +8801764435050
Email: mdistiakbio@gmail.com
Website: https://bdshopify.com